Ciudad de México | Customs Compliance Manager

EXPEDITORS CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.         This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).Job Execution Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.          Collaboration Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.Communication Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.Culture Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.  Personal Growth and DevelopmentParticipates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. MANAGER PRODUCT/SERVICE SKILLEmployee Development (Manager, All)Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.Financial Excellence (Manager, Branch Product)Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department financial performance (revenue to expense, expense per shipment, etc.), analyzing customer profitability and controlling expenses.  Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms. Analyzes billing activity and intercompany accounting.Business Development (Manager, Branch Product)Actively grows the product's business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts.  Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.Operational Excellence (Manager, Branch Product)Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow, while constantly looking for areas to improve efficiency, offer customers better cycle times and service, and control costs. Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership.Business Development (Manager, Branch Service)Contributes to the growth of the District’s business by supporting the pursuit, transition, retention and growth of customers and by improving the customer experience. Acts as the subject matter expert for the manager’s scope of responsibility and provides solutions and technical assistance to customers (both internal and external).Financial Excellence (Manager, Branch Service)Protects the financial health of the company by monitoring department expenses and staying within budget. Positively impacts revenue by supporting district growth and expense control goals.Operational Excellence (Manager, Branch Service)Monitors and improves District Excellence and Global Business Operations metrics tied directly to their service. Maps and understands department process flow, while constantly looking for areas to improve efficiency and customer service (internal and external).  Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership.  Responsibilities: People: Identify and develop No. 2Ensure a correct distribution of work among team members.In case of absences, coordinate the work ensuring that all tasks are fulfilledEnsure your team meets a minimum of 52 hours of training per year with at least 4.33 on a monthly basis.Develop knowledge of systems/tools such as CAAAREM, VUCEM, DODA, Customs Law, TIGIE, MOA, MAS-L, DIA, Outlook, POA, IDMA, EXP. Or Branch Reporting, to name a few and use them to their full potentialSupport the Branch trainer so that new employees complete the mandatory courses at least their first 6 monthsPrepare the evaluations of each participant in your team in time as well as develop their Personal Development PlanFollow up on the fulfillment of their personal development plan, establishing work plans.Ensure that each person on your team has up-to-date job descriptions, clearly communicating expectations, and metrics.Maintain a monthly team meeting with Management in addition to the one they have with their teamSchedule weekly huddles with your teamEstablish work plans together with the operational team in order to meet the goals in the departmentPromote teamwork, both internally and with other offices  Operation:Ensure customs compliance with customs laws and regulations in the export and import operation.Ensure that all established internal policies and procedures are complied with.Analyse, develop and propose new alternatives and ideas to make processes more efficientPedimentos and Gloss Area; Registration of suppliers or recipients correctly, gloss of consolidated pedimentos prior to closing, preparation of customer profile.Compliance Area; POA in support with Trade Compliance, administration of Value Statements, Letters of Entrustment, internal local training, advice to clients, constant communication on updates on foreign trade and identifying impacts on the operations of the Branch.Analysis of trends presented in the department; IDMA.Participation and Assistance in Facilitation Meetings with the Customs AuthorityRecord Administrative Records at the time, when applicableManagement of operational processes with customs (Abandonments, Returns, PAMAS, etc.)Monitor metrics and establish action plans that minimize risks.Manage registration of new Patents and Customs Brokers.Configure MAS Operating System of new Customs Brokers.Compliance Sponsor with key clients.Minimise operational risks and seek solutions for customers to provide operational continuity.Training of the operational team.Active participation in auditing processes with clients.Prompt follow-up on fines and penalties to avoid major risks. CustomerInternal Participation in Retention/Sales Support in transitions of new accountsIdentify strategies to improve a client's compliance processEffective communication of regulatory changes that impact customers Finance:Controlled Operation in Rectifications, FinesAnalysis of the financial impacts of the Branch derived from operational errors. Compliance:Ensure compliance with all applicable government regulations, laws, and restrictions on all shipments, ensuring that all necessary documents (tax, commercial, and any other applicable documents) comply with the legal requirements.Ensure that no document is altered or corrected.Ensure that all established internal policies and procedures are complied with.Ensure that all processes documented in the PAHO Customs Manual for Mexico and in the Local Procedures are complied with.Comply with all required internal/external courses Culture:Be professional and show who we are with our own presentation. (Appearance).Have a positive attitude and teamwork with all the other members of the company, (all offices). Focus on your own weaknesses to improve. (Attitude).Have confidence in yourself and in the rest of the members of the work team. (Trust).Asking questions to learn and understand processes (Curiosity).Not simply doing what is expected but doing the best possible, proving to be able to "go the extra mile" for the customer. (Your Excellency).Always be honest, fair and dignified with customers, suppliers and other members of the company (Integrity).Commit to realizing your full potential. (Pride).Deliver on promises and make decisions using sound judgment. (Resolution).Without forgetting the seriousness of the work, having the necessary sense of humor to allow a cordial daily relationship with the rest of the members of the company. (Sense of Humor).Anticipate changes and quickly adjust to the new needs of our customers and suppliers. (Visionary). Systems:Develop knowledge of systems/tools such as CAAAREM, VUCEM, DODA, Customs Law, TIGIE, MOA, MAS-L, DIA, Outlook, POA, IDMA, EXP. O Branch Reporting, In.site, Sharepoint; to mention a few and use them to their full potential